Refund policy

1. Returns

Thank you for shopping with us! Due to the nature of our products (perfumes and fragrances), we want to ensure your safety and satisfaction. If you are not completely satisfied with your purchase, you may request a return within 10 days of receiving your order.

  • To be eligible for a return, the perfume bottle must be unopened and in its original sealed packaging.

  • Opened or used perfumes cannot be returned for health and safety reasons.

  • To start a return, please contact our customer support at [your email/contact info] with your order number and reason for the return.

2. Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7-10 business days.

  • Shipping and handling fees are non-refundable.

  • You are responsible for the shipping costs to return the product unless the return is due to an error on our part (e.g., wrong or defective item).

3. Exchanges

  • Exchanges are only available for unopened products.

  • If you want to exchange an item, please contact us, and we will assist you based on stock availability.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, please notify us within 48 hours of delivery with photos of the item and packaging.

  • We will arrange for a replacement or full refund, including shipping costs.

5. Contact Us

If you have any questions or need assistance, please reach out to us:
Email: shop@scent-symphony.com
Phone: +1 (347) 725-2366